TERMS AND CONDITIONS
Set out below are the main terms on which Hannah London provides service to its
clients. Please ensure that you have read and fully understood them.
1. Cancellation Policy
We may take a fully refundable deposit for your booking, including for consultations that
are otherwise free of charge. Should you need to cancel or reschedule your booking we
kindly ask that you call us forty-eight hours before your appointment. Failure to give this
full notice will result in the deposit being taken by the clinic and / or forfeit of your
session if purchased as part of a course. This allows us to manage our diaries and offer
the appointment time to another patient as well as helping to cover otherwise lost costs if
the appointment time cannot be filled.
2. Appointments and Cancellations
All doctors, nurses and therapists at Hannah London are trained and approved in
accordance with the company’s treatment protocols and therefore we do not guarantee
continued treatment with a named doctor, nurse or therapist.
Prior to your appointment we will inform you of any preparation required in advance of
your treatment. Failure to follow the guidelines may result in cancellation of your
appointment, reduced treatment time and / or additional fees being charged.
3. Courses of Treatments
All treatments purchased as a course must be paid for in full in advance of the first
treatment. All treatment courses must be taken within twenty-four months of the date of
purchase; any treatments left untaken after twenty-four months will be forfeited.
Course packages are only refundable for medical reasons and not based on the
variability in results. Any refund agreed is calculated by deducting the full list price of all
treatments already taken from the total price of the course of treatment, with the
difference refunded to you.
Hannah London will not be liable in contract, tort or otherwise for any economic loss
(including, without limitation, loss of profit), or for any other special, indirect or
consequential loss or damage arising out of, or in connection with, its provision of any
goods and / or services to the client. The client agrees to comply with all instructions and
/ or recommendations given to them by, or on behalf of Hannah London regarding the
care of the treated area(s). Nothing in these terms of business shall exclude or limit
Hannah London’s liability for death or any personal injury / injuries resulting from
Hannah London’s negligence.