Set out below are the main terms on which Hannah London provides service to its

clients. Please ensure that you have read and fully understood them.


1. Cancellation Policy

We may take a fully refundable deposit for your booking, including for consultations that

are otherwise free of charge. Should you need to cancel or reschedule your booking we

kindly ask that you call us forty-eight hours before your appointment. Failure to give this

full notice will result in the deposit being taken by the clinic and / or forfeit of your

session if purchased as part of a course. This allows us to manage our diaries and offer

the appointment time to another patient as well as helping to cover otherwise lost costs if

the appointment time cannot be filled.


2. Appointments and Cancellations

All doctors, nurses and therapists at Hannah London are trained and approved in

accordance with the companyโ€™s treatment protocols and therefore we do not guarantee

continued treatment with a named doctor, nurse or therapist.

Prior to your appointment we will inform you of any preparation required in advance of

your treatment. Failure to follow the guidelines may result in cancellation of your

appointment, reduced treatment time and / or additional fees being charged.


3. Courses of Treatments

All treatments purchased as a course must be paid for in full in advance of the first

treatment. All treatment courses must be taken within twenty-four months of the date of

purchase; any treatments left untaken after twenty-four months will be forfeited.

Course packages are only refundable for medical reasons and not based on the

variability in results. Any refund agreed is calculated by deducting the full list price of all

treatments already taken from the total price of the course of treatment, with the

difference refunded to you.


4. Liability

Hannah London will not be liable in contract, tort or otherwise for any economic loss

(including, without limitation, loss of profit), or for any other special, indirect or

consequential loss or damage arising out of, or in connection with, its provision of any

goods and / or services to the client. The client agrees to comply with all instructions and

/ or recommendations given to them by, or on behalf of Hannah London regarding the

care of the treated area(s). Nothing in these terms of business shall exclude or limit

Hannah Londonโ€™s liability for death or any personal injury / injuries resulting from

Hannah Londonโ€™s negligence.