Set out below are the main terms on which Hannah London provides services to its clients. Please ensure that you have read and fully understood them.

  1. Cancellation Policy

We may take a deposit for your booking, including for consultations that are otherwise free of charge. Should you need to cancel or reschedule your booking, we kindly ask that you call us forty-eight hours before your appointment during working hours. Failure to give this full notice will result in the deposit or full treatment charge being taken by the clinic, and/or forfeit of your session if purchased as part of a course. Certain treatments will require non-refundable deposits, particularly where this is booked with our medical clinicians, or when we have ordered a time-sensitive/bespoke product (e.g. Sculptra, hair extensions, amongst others) – please discuss this with your booking coordinator to clarify this. This allows us to manage our diaries and offer the appointment time to another patient as well as help to cover otherwise lost costs if the appointment time cannot be filled.

  1. Appointments and Cancellations

All doctors, nurses, and therapists at Hannah London are trained and approved in accordance with the company’s treatment protocols, and therefore, we do not guarantee continued treatment with a named doctor, nurse, or therapist.

Prior to your appointment, we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, and/or additional fees being charged.

  1. Courses of Treatments

All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatment courses must be taken within twenty-four months of the date of purchase; any treatments left untaken after twenty-four months will be forfeited.

Course packages are only refundable for medical reasons and not based on the variability in results. Any refund agreed is calculated by deducting the full list price of all treatments already taken from the total price of the course of treatment, with the difference refunded to you.

  1. Liability

Hannah London will not be liable in contract, tort, or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect, or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client. The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of Hannah London regarding the care of the treated area(s). Nothing in these terms of business shall exclude or limit Hannah London’s liability for death or any personal injury/injuries resulting from Hannah London’s negligence.

  1. Deposits for Time-Sensitive and Bespoke Treatments

For certain treatments such as Sculptra and hair extensions, we may require a non-refundable deposit to secure the booking. This is because these treatments require time-sensitive and bespoke products to be ordered in advance, and therefore, we need to ensure that the appointment can be fulfilled. Please discuss this with your booking coordinator to clarify any deposit requirements for your specific treatment.