PRIVACY POLICY

At hannahlondon.com, accessible from http://hannahlondon.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that is collected and recorded by hannahlondon.com and how we use it.

Our Information Commissioner’s Office (ICO) reference number is ZB595688.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to visitors to our website with regards to the information that they shared and/or collect in hannahlondon.com. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for a Booking Account, we may ask for your contact information, including items such as name, address, email address, and telephone number.

When you purchase from our online shop, we collect information necessary to process your orders, including name, address, email, and payment details. Online purchases can be made with or without setting up a Shopping Account.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalise, and expand our website
  • Understand and analyse how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Fulfil orders purchased through our online shop, which may involve sharing your details with other service providers, such as couriers, for the fulfilment of your order
  • Send you emails
  • Find and prevent fraud

Log Files

hannahlondon.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

We use cookies, small data files stored on your device, to ensure our website runs smoothly.

This includes enabling our appointment booking system to remember your session details while you make or manage a booking, keeping your shopping basket saved in our online shop, and allowing you to set up a Shopping Account or Booking Account.

Cookies also help us personalise your experience, such as remembering preferences you’ve set, and allow us to collect anonymous statistics on how the site is used so we can improve our services.

You can manage or disable cookies at any time in your browser settings, but please note that some features, such as online booking or the shopping basket, may not function properly without them.

Online Payments

Payments and refunds made through our online shop are processed by Stripe, Google Pay or Apple Pay – all of which are PCI DSS compliant. Hannah London does not store, nor have access to sensitive information such as card or account numbers.

Third Party Privacy Policies

hannahlondon.com’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

GDPR Data Protection Rights

We take your privacy seriously and comply with UK and EU data protection laws.

When we collect personal data, such as names, contact details, or appointment information, it is used lawfully, fairly, and transparently, and only for the purposes you expect, like managing appointments or processing orders.

We ensure your information is kept accurate, stored securely, and only retained as long as necessary.

For full details about your rights and UK data protection rules, please visit gov.uk/data-protection.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

hannahlondon.com does not knowingly collect any Personal Identifiable Information from children under the age of 16. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.