Terms and Conditions

Please ensure that you have read and fully understood them.

  1. Cancellation Policy
  2. Appointments + Cancellations
  3. Courses of Treatments
  4. Liability

Terms and Conditions

Set out below are the main terms on which Hannah London provides service to its clients. Please ensure that you have read and fully understood them.


We may take a fully refundable deposit for your booking, including for consultations that are otherwise free of charge. Should you need to cancel or reschedule your booking we kindly ask that you call us forty-eight hours before your appointment. Failure to give this full notice will result in the deposit being taken by the clinic and / or forfeit of your session if purchased as part of a course. This allows us to manage our diaries and offer the appointment time to another patient as well as helping to cover otherwise lost costs if the appointment time cannot be filled.


All doctors, nurses and therapists at Hannah London are trained and approved in accordance with the company’s treatment protocols and therefore we do not guarantee continued treatment with a named doctor, nurse or therapist.
Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time and / or additional fees being charged.


All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatment courses must be taken within twenty-four months of the date of purchase; any treatments left untaken after twenty-four months will be forfeited.
Course packages are only refundable for medical reasons and not based on the variability in results. Any refund agreed is calculated by deducting the full list price of all treatments already taken from the total price of the course of treatment, with the difference refunded to you.


Hannah London will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and / or services to the client. The client agrees to comply with all instructions and / or recommendations given to them by, or on behalf of Hannah London regarding the care of the treated area(s). Nothing in these terms of business shall exclude or limit Hannah London’s liability for death or any personal injury / injuries resulting from Hannah London’s negligence.